Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us by email on this link Say Hello
General
A: Our online space is bursting with products ready for instant download 24/7. Still need a chat? We are ready to take your messages from 9am - 5pm 7 days a week, and often take a senaky peak out of hours.
A: Hey Partner!!! We are always keen to talk to like-minded businesses interested in selling our products. Please check our our 'Reseller' Menu in our product range to see what goodies are available in our Reseller range.
Returns
Digital Products:
We cannot accept returns, exchanges or cancellations for instant download digital products. Please contact us if you experience any problems with your order.
Cancellations:
Due to the downloadable and/or personalised and creative nature of most our products, products are non-refundable/returnable, except in the case where an error has been made on our behalf. Should an error be made on your product by us please contact us and we will work it through.
Refunds:
Every item is checked and packaged with care. If however your product has reached you in an unsatisfactory or faulty condition, please message us within 5 days to discuss your concerns, we will be happy to offer you credit, exchange or refund (exclusive of postage) if the reason is deemed valid and is accepted. The product must not be used, it must be returned to sender within 10 days in it's original packaging.
Breakages:
In the case that your item arrives broken, please do not discard the packaging. To make a request for a replacement, please email us within 5 days with photographs of your item. We will review and respond as soon as practicable. Thank you for your understanding.
For our full/detailed version of our Returns Policy - please refer to the link for 'Refunds Policy' which is listed at the bottom of the footer.
Shipping
A: Absolutely, we consider ourselves borderless! Our digital products are instant, and our physical products happily ship worldwide.